Feedback

I began using Versatalis several years ago when I integrated credit card processing with the use of TRAKnet. The implementation of Versatalis was easy. The best feature of Versatalis with TRAKnet is how seamless it is. Once it is installed, whether it is taking a copay in an encounter or receiving a payment in the mail, posting payment in TRAKnet is simple. The best thing is no additional phone line or credit card terminal needed. A small card reader can be attached to your computer screen and that’s it! It’s so simple. If you are looking for an easy efficient workflow, Versatalis gives that to you with TRAKnet.

Alan L. Bass, DPM

Central Jersey Foot and Ankle Care, PC
Basspodiatry

Versatalis Payment Solutions has earned the title of Approved Vendor for My Gym Children's Fitness Centers. Over the past 4 years, Joe Hidder, has grown from two franchise locations to 150 franchise locations. He has done so offering a very competitive pricing plan to all of our franchise owners, while providing superior customer service, and thorough follow up. The feedback from our Franchise owners has been tremendous. The personal touch and service that Versatalis has shown far surpassed that of our previous processor. Joe attended the My Gym Annual Seminar in Chicago in June, 2005 and embodied the spirit of what My Gym is about. We look forward to using Versatalis Payment Solutions as our processor of choice as our franchise group grows into the future.

Jamie Bertisch, Chief Financial Officer

My Gym Enterprises

In the complex world of merchant services and credit card processing in general, it's nice to have a "partner" who understands our needs and works with us to bring our system of business, the point-of-sale software and card processing all together into an easy to use package. The team at Versatalis know their stuff and does their job well so that we can focus on running our business and our expansion, not our need to process payments!

Brandon Disney, CTO/Director of Operations

Data Doctors Franchise Systems

Versatalis Payment Solutions and Ennoview make the perfect team when it comes to providing a streamlined credit card processing solution. Our Facelogic franchisees use the Envision POS software and the integrated credit card processing solution. Representatives from both companies work hand in hand to ensure the franchisee is taken care of from pre-opening to Grand Opening and ongoing. Versatalis focuses their efforts on service and provides each of our franchisees individual training on Resource Online, the online reporting tool to view transaction data. This team has been there as we began our franchise concept and we appreciate their efforts.

Shari Nevarez, Vice President

www.facelogicspa.com

After purchasing the TRAKnet software we also signed up with Versatalis Payment Solutions for the integrated credit card processing. Moving from the traditional terminal on the desktop to the integrated solution has made all the difference. We no longer have to balance our credit card receipts with what is in our TRAKnet system as they post automatically to each patient to show that they are paid. This has saved hours in bookkeeping. Not to mention the amount of money we have saved by using Versatalis. They were able to beat our previous providers pricing, which has saved us a lot of money. I would recommend Versatalis and the integrated credit card processing solution to anyone that uses TRAKnet!

Farshid Nejad, D.P.M.

FOOT & ANKLE DOCTORS
Beverly Hills, CA

Since stumbling across Versatalis at the 2010 My Gym Annual Conference, we've been nothing but pleased with our partnership with Versatalis. Joe Hidder has provided excellent customer service to our franchises and is extremely responsive. Thanks for providing an integral business tool for our franchisees Versatalis!

Colleen Nettekoven

Director of Partner Relations
Franchise Support Assistant
www.strollerstrides.com

I switched my credit card processing to Versatalis from using another processer for almost 10 years, and I am very happy with the personal customer service that I have received. They helped me setup a virtual terminal to process through my point of sale software, which works much better than my last software, a wired credit card terminal for backup and manual transactions, and now they are helping me setup a virtual terminal to process orders on my website and pre-authorize payment so I don't receive fraudulent orders. This is a real time saver, and I do not have to worry about Payment Card Industry (PCI) security compliance as they take care of that for me. When I had a major customer service issue, Versatalis was able to assist and help me in a manner that my previous processor never would done. It is nice to deal with a company of high integrity. Please consider switching to save on processing fees and deal with a company that keeps their word on the promise of excellent customer service.

Sincerely,

David Stinner, President, US itek Group

I am sending you this email to provide you with some positive feedback regarding the recent integration of Versatalis with our TRAKnet DPM software. I am happy to report that we have experience these positive results in our practice:

We are no longer having to take along what I personally call our "brick" processing machine, and supplies of paper when we travel between offices.
We are most excited that we no longer have to manually input the payment into our patient database or update any new payment information separately. Since Versatalis is already integrated with our TRAKnet DPM software, payment processing has been "one stop shop" with us.
It now takes shorter time to process patient payments and the check-out process moves quicker, a plus for the patients who have multiple appointments.

As a result we run more efficiently with less machinery involved and honestly, fewer headaches. Thank you for your assistance and we look forward to put your software and card reader machine to lots of good use.

Sincerely,

Michelle Zang, RN, BSN

Business Manager, FootCare Nevada

I am a long time Atrex user (6 Years). I love Atrex for my small retail store. Last week my computer totally crashed and burned. My old hard drive was able to be ghosted over to the new computer...but my old IC Verify credit card processor would not work with the new operating system. I called Jake at Versatalis and told him about my crisis. He was very quick to respond and really helped walk me through the set up of a new merchant account with his company. It usually is a 5 - 10 day turnaround on setting up new customers. He had us up and rolling in THREE DAYS. Wow!! He was a ray of light in a dark situation that really brightened my day.

I'm so impressed with Versatalis and Jake. It is so much easier to run our credit cards with Versatalis vs. IC Verify.

Dana Bondar, Extravaganza, Inc

Versatalis provided excellent customer service to our company. After waiting on a terminal repair for 3 weeks, I sought Tom's help in getting us a replacement and he over-nighted a replacement terminal to us. We were back in business!

Thanks, Tom

Linda Lowe, Tekmanagement, Inc.

I have worked with Joe Hidder over the past year using the Versatalis credit card processing and Envision Software. The combination has been very useful and has cut down on the steps we take to check out a client. We have a busy facility checking out between 100 - 140 clients daily. These systems are easy to learn and easy to integrate into client flow. Joe has helped save us a significant amount of money on our credit card processing charges. It’s great to have someone looking out for you. Whenever I have a question Joe has been there for us to help with training. I highly recommend both of these services to anyone looking for great software and excellent customer service.

Steven Shuel, President

www.oakhavenmassage.com

We originally chose Versatalis for their competitive rates, which has already saved us several hundred dollars monthly; and was pleasantly surprised by their superior customer service, specifically Joe Hidder. On several different occasions Joe would call Ennoview on a three-way call to ensure that our transition went smoothly and that all of our questions were answered in an efficient manner. I can’t say enough about his outstanding customer service. In addition, the online reporiting tool, Resource Online, is extremely user friendly and has helped track all of our batch and transaction information to help us provide better customer service to our guests.
We plan on continuing to use Versatalis Payment Solutions for years to come.

Christina Critchell

Manager of Business Development & Guest Relations
www.oxfordclubspa.com

Spa One is a day spa operation with two locations in Tucson, AZ. We have been with Versatalis for less than a year, but we are already seeing the benefits. We have reduced our costs when compared to our previous vendor, and we have increased our processing efficiency. We were referred to Versatalis by our POS solution vendor, Envision. We had been having numerous customer service issues with our former processor, and, to be honest, weren't sure we were ready to take on a new set of problems with a new card processor. We soon discovered that we did not need to be concerned. Joe Hidder of Versatalis was proactive in getting our accounts set up, and was with us every step of the way during the move to Versatalis. We are very satisfied with the online reporting provided by Versatalis, and Joe has continued to provide proactive support. Versatalis has provided an excellent solution for our business, and Joe Hidder is a big part of that solution. I would have no problem recommending Versatalis to other merchants.

Karl Hess, CFO

Spa One

We recently switched to Versatalis Payment Solutions and we couldn’t be happier. The transition was very easy and the customer support has been excellent. We no longer have to use the third party software ICVerify with Atrex since Versatalis’ software is streamlined to work with within Atrex. We also had an added bonus of lowering our credit card processing fee’s since Versatalis was able to give us much lower discount rates. If you use Atrex, I highly recommend Versatalis as your merchant processor; they’ll save you time and money.

Cheri McDonald

Golden Eagle Mfg

“Before partnering with Versatalis, we asked several of our ASCII members to compare their current rate against the Versatalis rate and the reviews have been extremely positive. The members found their application painless, rates unbeatable, and service impeccable.”

Doug Young, Vice President of Distribution Programs & Membership Services

The ASCII Group

“Joe is a great guy, friendly, customer service oriented and persistent. I have no complaints with Versatalis. Joe and the staff were very helpful in getting my terminal set up. I have noticed a savings in my monthly charges. So far I am very happy.”

Richard Hall, owner San Jose, CA

My Gym

Versatalis is one of those rare companies that can consistently and simultaneously deliver outstanding savings and professional service. From our initial inquiry to switchover and go-live, Tom Cooley and his staff were there to assist us every step of the way. Switching to Versatalis has not only saved us thousands in merchant processing fees, but also gives me piece of mind to know that my business is appreciated and treated with the utmost respect and care. My single regret is that I didn't learn about Versatalis a lot sooner. Keep up the great work, Tom!

Lloyd Merriam, Founder & CEO ( Marietta, GA)

CoLinear Systems

Joe at Versatalis personally helped our company locate information we needed to resolve our previous processing companies error and has since followed up several times, reviewed our account and continues to show us ways to save money on our processing options. We are now working with Versatalis to incorporate a customer loyalty program and gift cards. Customer service didn’t stop when we signed the agreement and we don’t feel like we are just a number. We are treated as an important part of Versatalis with our own personality. We are honored to give our testimony and welcome any questions you may have.